You can try rebooting your device or updating the system if needed. IOS users can uninstall and reinstall the app to clear the cache data.Īlternatively, incompatibility between your device and the Viber app can trigger this issue. Tap the “ Clear Cache” button or the “ Clear data” button and then choose the “ Clear cache” option.Tap on “ Manage apps” or “ Apps” again.You can clear the cache data on your device by going like this. Select “ Battery” or “ Battery & performance.”Ī corrupted cache might also be the culprit behind this failure.So, if you cannot go through the Viber call, disable the power-saving mode on your device to rule this factor out. This mode can tug with various apps functioning in a bid to protect your device from battery drainage. Power saving mode prevents draining of your device’s battery during the desperate hours when your device is about to die. It can also prevent you from making calls on the platform.Ĭontact the Viber support team to file an appeal. In this case, you cannot do anything!Īlternatively, Viber might block your account under suspicion of violating Viber Terms of Service or involvement in spamming activities. If someone has blocked you, you might not be able to establish the call then. Tap “ Unblock” next to the contact name.Tap on the “ More” button in the bottom right corner.However, in some circumstances, it does not! So, it is better to rule this reason out by going to your blocked list and unblocking the person. Generally, when you have blocked someone and try to call them on Viber - it will ask you to unblock them first. If you have blocked someone on Viber or someone has blocked you, in either case, you cannot make a call or send a message. At the same time, iOS users can visit the App Store to look for updates. Check if your Viber app needs an update if you cannot get through the Viber call.Īndroid app users can go to Google Play Store for updates. That’s why they keep on freezing and crashing. The problem with outdated apps is that they cannot adapt and are incompatible with newer changes. Reason #2: Your Viber App Is OutdatedĪn outdated app is a more major issue than you can imagine. An unstable or poor network can also affect your call quality on Viber.
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